FAQ
Frequently Asked Questions (FAQ)
Quick, clear, and helpful responses to the most commonly asked questions about our products, shipping, returns, and more. Whether you're curious about product care or need help with an order, our FAQs are designed to assist you efficiently and effectively.
Product Information
This section answers all your queries about what makes our products special and how to keep them in great condition.
Are there any care instructions for your products?
Yes, care instructions are provided with each product and can also be found on the product detail page on our website. Following these instructions will help ensure the longevity of your item.
Do you offer products for all ages?
Yes, we offer products for a variety of age groups. Check each collection for specific age recommendations.
What materials are used in your products?
We prioritize sustainability in all our products, using eco-friendly and high-quality materials. Specific materials used can be found in the product descriptions on our website.
Ordering & Payment
Find details on how to place your orders, payment options, and policies on order modifications, cancellations and user experience.
How do I place an order?
You can place an order directly through our website. Just add items to your cart, proceed to checkout, and follow the instructions to complete your purchase.
What payment methods do you accept?
We accept all major credit cards, PayPal, and Apple Pay. All payments are processed securely.
Can I cancel or modify my order after I've placed it?
You can cancel or modify your order within a limited timeframe after placing it, typically within 24 hours. Please contact our customer support immediately for assistance.
Shipping & Delivery
Get information on shipping options, tracking your orders, and handling delays. This section ensures you know when and how your purchases will arrive.
Do you offer international shipping?
Yes, we ship internationally to many countries. Shipping costs and times vary depending on the destination.
How can I track my order?
After your order has been shipped, you will receive a tracking number via email. Use this number on our website to track your order's progress.
What happens if my order is delayed?
We strive to meet all delivery timelines, but if your order is delayed, please contact our customer service. We will provide updates and do our best to resolve any issues promptly.
Returns & Exchanges
Learn about our return and exchange policies, including how to return an item, what items are eligible for return, and the process for exchanges.
How long does it take to process a return?
Returns are typically processed within 7-10 business days after we receive the returned item. Refunds will be issued to the original payment method.
What is your return policy?
We understand that sometimes a product may not be exactly what you need. That's why we offer a 30-day risk-free trial period for all our products. Shop with complete peace of mind knowing we care it.
How do I exchange an item?
For exchanges, please return the original item for a refund and place a new order for the item you would like instead.
Customer Support
Need help? This section provides details on how to contact our customer service team, service hours, and what to do if you receive a defective product.
How can I contact customer service?
You can reach our customer service team via email at support@abbieandhenry.com or by whats app at +1 672 673 41 89 during our business hours.
What should I do if I received a defective product?
If you receive a defective product, please contact us immediately with details and photos of the defect, and we will guide you through the return, refund and/or replacement process.
What hours is customer service available?
Our customer service is available from 9:00 AM to 5:00 PM, Monday through Friday PST. We are here to help answer any questions and resolve issues during these hours.
Account Management
Manage your account efficiently with information on how to create, modify, and maintain your account, including password resets.
What are the benefits of having an account?
You can create an account by clicking on the 'Sign Up' button on our website and filling in the required information.
What are the benefits of having an account?
With an account, you can check out faster, keep track of your order history, and receive updates on new products and special offers.
How do I reset my password?
If you've forgotten your password, click on the 'Forgot Password' link on the login page, and follow the instructions to reset your password via email.
Contact Us
Still couldn't find what you're looking for?
If you do not find the answer to your question in our FAQ, you can send us a message by filling out the form below.
News Feed
Summer is here, and it’s the perfect time to revamp your wardrobe and beauty routine with Abbie & Henry's latest collections. As the days get longer and the sun shines brighter, our summer coll...
Starting from Zero, A Life Journey
Hi everyone! Welcome back to our channel. Today, I have something exceptional to share with you. As you know, we've been on a journey of growth and exploration, and today marks a significant milest...
Discover the world of Abbie & Henry! Explore our thoughtfully curated store, specializing in modern Scandinavian design. Find stylish clothing and home goods for every occasion. Join us as we d...
